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Privacy Policy
Information we may collect
To provide online casino services, Dazard Casino may handle information that identifies you, relates to your account or helps maintain the security and operation of the website. The information collected depends on how you use the website, which services you access and the choices you make.
Account and contact details
When you register or update an account, we may collect details such as your name, date of birth, residential information, username, contact details and account preferences. We may also keep records of communications with you, including questions, requests, complaints and information provided to customer support.
Identity and verification information
Online gambling services may need to confirm a player’s identity, age and eligibility. For this purpose, we may handle verification documents and related information, such as identity document details, proof of address, account ownership information and records of checks completed. Verification information may also be used to help prevent fraud, account misuse, money laundering and other unlawful activity.
Payment and transaction records
We may collect records about deposits, withdrawals, wagers, winnings, payment methods, account balances and other transactions. Depending on the payment method used, payment providers may process payment information under their own privacy terms. We may receive information needed to confirm and reconcile transactions, but sensitive payment details may be handled directly by the relevant payment provider.
Technical, device and usage information
When you use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, pages visited, approximate location, access times and information about how you interact with website features. We may also use cookies and similar technologies to remember settings, support security and understand website usage.
How we use information
We use information only for reasonable purposes connected with operating the website, providing services and meeting our responsibilities. The main purposes may include:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals, wagers and other account transactions.
- Checking identity, age and eligibility before or during the use of services.
- Detecting, preventing and investigating fraud, cyber threats, collusion, cheating, account takeover and other misuse.
- Meeting applicable legal, regulatory, taxation, financial crime prevention and record-keeping obligations.
- Providing customer support, responding to enquiries and resolving complaints or disputes.
- Maintaining, testing, securing and improving the website, games and related services.
- Understanding website performance and player preferences through aggregated or otherwise appropriate analysis.
- Sending service messages about your account, transactions, security, changes to the website or important terms.
- Sending marketing communications where permitted and where you have provided the required consent or otherwise indicated that you wish to receive them.
We may combine information from your account, website activity, transactions and verification processes where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements.
Sharing information
Information may be shared with service providers that help operate the website and deliver services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They may access information only as needed for the services they provide and are expected to handle it appropriately.
Information may also be disclosed where reasonably necessary to protect players, the website or another person, to investigate suspected unlawful activity, to enforce website terms, or where disclosure is required or permitted by law. Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and protection of the information.
Security, storage and retention
Dazard Casino uses reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission methods and careful management of service providers. No website or internet transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.
Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational requirements.
Cookies and similar technologies
Cookies are small files or similar technologies that may be stored on your device when you visit the website. They can help the website remember preferences, keep sessions secure, support essential functions, measure performance and understand how pages are used. Some cookies may be provided by service providers working on website features, analytics or security.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features. Browser settings may also allow you to delete cookies that have already been stored on your device.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. You may ask for access to your information, request correction of information that is inaccurate or incomplete, ask for deletion of your data, or withdraw consent to marketing communications. You may also ask questions about how your information is handled or raise a concern if you believe it has not been managed appropriately.
To exercise these rights or make a privacy request, contact support@dazardcasino.best. Please provide enough information for your request to be understood and, where necessary, allow us to confirm your identity before information is disclosed or account changes are made. This verification step helps protect accounts and prevents information from being provided to the wrong person.
We aim to respond to privacy requests within a reasonable timeframe. Some requests may be limited or refused where this is permitted or required, including where responding could affect the rights of another person, compromise security or fraud prevention, interfere with legal obligations, or require records to be retained. If a requested correction cannot be made, we may add an appropriate note to the relevant record.
Marketing preferences
You can withdraw consent to marketing by using an unsubscribe option in a marketing message or by contacting support@dazardcasino.best. Account, security and service communications may still be sent where they are necessary to operate your account or provide important information. Stopping marketing messages may not remove all information used for account administration, verification, transactions or legal record-keeping.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website, together with its effective date where appropriate. Players should review this page periodically. If a change is significant, additional notice may be provided through the website or by another suitable method.